Development of a Chinese Human-Automation Trust Scale

2024年03月25日
本研究旨在基于Lee和See(2004)的信任模型开发一份可靠且有效的人机信任评估工具,即中文版人机信任量表(C-HATS)。经过探索性因素分析、项目分析和确认性因素分析等三个阶段的评估,针对初始信任和任务后信任考虑了不同的维度和项目。对于任务后信任,量表有三个维度和11个项目,反映了Lee和See(2004)的模型。然而,与Lee和See(2004)的模型不同的是,最终量表在初始信任方面只有两个维度,但有14个项目。尽管仍需要进一步验证,但该C-HATS可用于在中国背景下有效评估人机信任,并已经通过了各种消费类自动化产品的合理可靠性和有效性验证。
The development of a reliable and valid assessment tool of human-automation trust is an important topic. This study aimed to develop a Chinese version of human-automation trust scale (C-HATS) with reasonable reliability and validity based on Lee and See (2004)'s trust model. After three phases of assessments including exploratory factor analysis, item analysis, and confirmatory factor analysis, different dimensions and items were considered for initial and posttask human-automation trust. For post-task trust, the scale had three dimensions and 11 items and reflected Lee and See (2004)'s model, whereas different from Lee and See (2004)'s model, the final scale had 14 items but only two dimensions for initial trust. Nevertheless, for both initial and post-task trust, reasonable reliability and validity of the scale were verified with various consumer automation products. Although further verification is still necessary, the developed C-HATS could be used to effectively assess human-automation trust in the Chinese context.
许愿